Subject: Tech Support Candidate - neha makin
From: neha makin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 00:22:30 -0500

Tech Support
Test

Name

neha
makin

E-mail

[email-masked]

Phone Number

(91) 8527831472

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Shimla

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Bharti Airtel

Executive
engineer

27/02/2020

27,500

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with customers over Email
Used a
case management tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1) check
my internet connection.

2) switch off my modem and reboot it

3) reboot my PC

4) see for any pop-up block

5) see for any proxy settings

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1) switch
on the bluetooth speaker

2) switch on Bluetooth in your mobile phone

3) click on discover device

4) click on the bluetooth's name

5) accept the code for connection

What according to
you makes you a good candidate for customer service or technical support
job?

1) I have good fluency in English

2) I have worked as a part time tuition teacher of science, so have good
explaining skills

3) I am very patient with customers

On a scale of 1 - 5
please rate your fluency in spoken English

5