Subject: Tech Support Candidate - Rishabh Verma
From: Rishabh Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 20:45:32 -0500

| | Tech Support Test

Name | Rishabh Verma
E-mail | [email-masked]
Phone Number | (+91) 8077287241
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 63
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | viyam info solution | TSG | Oct 2020 | 15k
Previous Employer 2 | Intarvo | Support | Dec 2019 | 12k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If i will get error
1- check the connectivity
2- check the Ethernet cable
If all good then again reconnect

Please list the steps to connect a Bluetooth speaker to your mobile phone.

open both Bluetooth
Pair each other
Connect

What according to you makes you a good candidate for customer service or technical support job? | my motive is to give customer troubleshooting on the first call
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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