Subject: Tech Support Candidate - Lokesh Yadav
From: Lokesh Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 10:36:17 -0500

| | Tech Support Test

Name | Lokesh Yadav
E-mail | [email-masked]
Phone Number | (+91) 9555077440
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Compucom | Network Engineer L1 | 8th September 2020 | 45000
Previous Employer 2 | Accenture | Associate L1 | 12th March 2019 | 25000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, we will do physical connectivity check whether Proper wire is installed or not.Then we will see IP connectivity.We will check if the IP is assigned through DHCP sever or manually. Whatever issue we will find through the trace route, we will find it in our network.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we will turn on the speaker then we will turn on our mobile bluetooth.Then we will go to the bluetooth settings and tap search option.
Then we will pair the both devices.
Now we can enjoy all services.

What according to you makes you a good candidate for customer service or technical support job? | To resolve the query of customer with in time frame.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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