Subject: French Language Test - RITIKA SHARMA
From: RITIKA SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 07:54:28 -0500

Foreign Language
Screening Test

Name

RITIKA
SHARMA    /  (011) 8076011171
/ [email-masked]

Whats your first language

French

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Customer,

We apologise for the inconvenience you have gone through. Team Babyshop believes
in delivering orders on or before time and would be delighted to resolve all
your queries. As per your order ID (9643039489) request , your order has been
rescheduled for delivery by tomorrow. We assure you we will look into the issue
reported and revert to you shortly.

Thank you for shopping at Babyshop.com

Regards,

Team Babyshop

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Customer,

We apologise for the inconvenience caused to you. Kindly visit the store website
and file the order for return. Your refund amount will be returned to you within
7 working days. The order will be picked from your residence within 24 hours by
the delivery person. You can continue shopping from our wide range of
collection. We , at Babyshop, firmly believe in assisting and helping our
valuable customers. Any misbehaviour /misconduct by the employees is strictly
looked down upon. We will immediately look into the issue reported and revert
shortly.

Thank you for shopping at Babyshop.com

Regards,

Team Babyshop