Subject: FW: Tech Support Candidate - Rajneesh Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 9 Nov 2020 12:50:55 +0000

Check for swagtron

From: Rajneesh Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 9 November 2020 at 6:00 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rajneesh Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rajneesh Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8435241821
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Gwalior
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Ticketing tool like VISTA
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Cinepolis India Pvt. Ltd.       IT Associate    31/10/2020      13500
Previous Employer 1     The Lakshya Academy     Assistant Teacher       31/03/2019      10000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly, we check for the other websites. If other websites will be able to open in same browser then it means It's not an issue with the computer or network. The problem is somewhere in the current Brower profile. So, I need to fix it. The steps are given below to fix it:-
* Clearing all the cookies for the site.
* Clearing the cache
* Disable all the extensions and restart Browser.
if above steps not work, then
*creating a new Brower profile, syncing all setting from the cloud.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Swipe down from the top of phone screen to see the Settings. Then, open the settings app on phone.
2. Tap Bluetooth icon.
3. Tap Pair new devices.
4.Make sure speaker are in pairing mode.(I'll see the owner manual on how to do this for first time.)
5. Tap the headphone icon under the list of available devices.
6. Tap the checkbox to allow access to your contacts and call history.
7. Tap Pair.
What according to you makes you a good candidate for customer service or technical support job? The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with customer. Good communication.
On a scale of 1 - 5 please rate your fluency in spoken English  4