Subject: Tech Support Candidate - Rishu Kumar
From: Rishu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 07:18:54 -0500

| | Tech Support Test

Name | Rishu Kumar
E-mail | [email-masked]
Phone Number | (91) 9035852992
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland | Sr Engineer | currently working | 30000
Previous Employer 1 | Hitachi system Micro Clinic | Customer Support Engineer | Jul-2018 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

troubleshooting steps:

1) will open other website and check working or not
2) will check network setting
3) check LAN connection
4) will check IP Address
5) run tracert command
6) flus DNS

Please list the steps to connect a Bluetooth speaker to your mobile phone.

steps:
1)Go to setting
2)Tap the Bluetooth option
3)Turn on Bluetooth
4)A list of available devices will appear
5)If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job?

1)Good Communication skills
2) Excellent phone skills
3) Data Entry skills
4) People skills
5) Customer focus skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |