Subject: FW: Arabic Language Test - Rabiya jabin
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 9 Nov 2020 12:14:50 +0000

Landmark

From: Rabiya jabin <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 9 November 2020 at 5:03 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Arabic Language Test - Rabiya jabin

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Rabiya jabin    /  (110032) 9013464695    / [email-masked]<mailto:[email-masked]>
Whats your first language       Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Sandy,

On behalf of Babyshop.com, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent and courier department.

I realize that our agent was unhelpful in solving your issue, and that when you asked to speak with a courier guy, he shouted on you on the phone instead of giving proper answer. I understand your frustration at having not been properly directed to an on-duty and not giving you proper satisfaction and delivering your order on time, and your even greater frustration at having to wait on hold again, i will definitely help to you provide you on time delivery and also our courier guy will apologize you in well mannered way.

At Babyshop.com, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that we are very sorry.

We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.

As of this Friday, we are going to require our customer service representatives to ask for a call on your number at the onset of each conversation. We will definitely help to deliver the right product on your place and we will take strict action against who shouted on you and we will send your order in time-frame of 2-3 days as soon possible.

I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.

Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.

Sincerely,
Rabiya
Customer Service Manager
9013464695
[email-masked]<mailto:[email-masked]>

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear sandy,

On behalf of Amazon, I want to extend my sincerest apologies for the negative experience that you had with our customer service care or support team, for being unprofessional to you and sorry for inconvenience caused to you.

I realize that you have received a wrong color trouser instead of blue color, you called our team to exchange the item but our support team was rude to you, and blaming you for chosen wrong color, and you also received late delivery too, and our support team was unprofessional with you.

At Amazon, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that we are very sorry.

We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.

As of this Monday, we are going to require our customer service representatives to ask for a call on your number at the onset of each conversation. We will definitely help to deliver the right product on your place and we will take strict action against who rude to you and we will send your order in time-frame of 2-3 days as soon possible with proper blue color on time.

I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.

Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.

Sincerely,
Rabiya
Customer Service Manager
9013464695
[email-masked]<mailto:[email-masked]>