Subject: Tech Support Candidate - Pradeep kUMAR
From: Pradeep kUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 06:31:50 -0500

| | Tech Support Test

Name | Pradeep kUMAR
E-mail | [email-masked]
Phone Number | (091) 8178246435
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Synapseindia outsourcing Pvt ltd | Network engineer | 1 November | 35000
Previous Employer 1 | Bharat it services limited | System engineer | 2april 2019 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly check the internet cable and after that I check ip  address ,subnetmask ,default gateway ,firewall setting ,then access website
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly swipdown screen open blutooth and search devices pair and connect
What according to you makes you a good candidate for customer service or technical support job? | Technical support engineer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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