Subject: French Language Test - Gaurav Sachdeva
From: Gaurav Sachdeva <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 06:28:53 -0500

| | Foreign Language Screening Test

Name | Gaurav Sachdeva     /  (0) 9810331114    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings from the baby-shop Team,
First of all , we are very sorry for the inconvenience caused to you.
I assure you that the baby-shop team will deeply look into this matter and will definitely take a strict action against the courier guy.
As for your courier, we will try out best to deliver it  to you by tomorrow .
Once again we deeply regret this hysterical issue and  assure you  that it will not be repeated again.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings from the baby shop team,
We deeply regret the problem caused  to you our team.
I will personally look into this matter I will make sure that this thing will not get repeated again.
This kind of behaviour from our team  is  unacceptable and and as a sorry we would like to provide you with a voucher.
And we will be happy to you replace  with respect to your  instructions regarding the order .

| |