Subject: Tech Support Candidate - Arunjay raj Chouhan
From: Arunjay raj Chouhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 06:23:47 -0500

| | Tech Support Test

Name | Arunjay raj Chouhan
E-mail | [email-masked]
Phone Number | (91) 8838662748
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New ashok nagar near by sector 2
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nerdy turtlez | Associate | NA | 23k
Previous Employer 1 | Tech mahindra | Associate | 3 march | 21.5 k
Previous Employer 2 | Bank bazaar | Crm | 16th july | 18k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I'm getting error while trying to open website (www.ndtv.com) on my browser and I'm getting error then first I will close the other tabs and extension. Then I will restart the browser. If this also not work   will restart the computer and will check the malware. If this works it's ok otherwise I  will check in other browser. I will fix the network issue and will report the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - Turn on the speaker and mobile Bluetooth.
Step 2 -  Search the Bluetooth speaker in mobile  phone.

Step 3 -  When Bluetooth speaker is  showing the mobile phone for pairing will tap to pair or connect .
Step 4 - After tapping pair  Bluetooth speaker will be connect to the mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

According to me  for good candidate for customer care is -
1. Greet with energetic voice to the customer.
2. Active listening to customer issue.
3. Make the customer believe that they are right place  and they will get the solution for which they are looking for.
4. Giving the proper solution with support.
5. If any promises for follow up  , complete the follow up within tat.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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