Subject: Tech Support Candidate - Deevanshu Saini
From: Deevanshu Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 06:17:25 -0500

| | Tech Support Test

Name | Deevanshu Saini
E-mail | [email-masked]
Phone Number | (+91) 8588978933
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
VoIP
Cloud

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Knowlarity Communications | Technical Support Engineer | 02-10-2020 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check if the internet connection is working fine or not.

2. Will check the type of error and try to troubleshoot it.

3. Will check if there is some issue with the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker.
2. Turn on the bluetooth of Mobile phone.
3. Search for the required device and pair with it.
4. Connect the speaker with mobile.

What according to you makes you a good candidate for customer service or technical support job? | I met the requirements which are needed for this job and I have 1 year experience as well in technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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