Subject: Russian Language Test - Juhi Goel
From: Juhi Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 06:17:14 -0500

| | Foreign Language Screening Test

Name | Juhi Goel    /  (+91) 8272861748    / [email-masked]
Whats your first language | Russian

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi dear,
We are really sorry the inconvenience faced by you. Due to weekends and holidays the courier company might not be working, Generally the courier takes a week time exclusive holidays and weekends. Please give me few hours time to discuss this with my team and i will get back to you before 24hrs. I understand your situation, thanks for being patient with us. We will update you soon

Regards
Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Dear,
We are really sorry that you had to face such inconvenience due to our team.
I apologise for their behavior too but we have certain exchange and return policies and we can proceed with the exchange only if your product falls under that.
Please let me check with my team on your order no.9643039484 and will surely get back to you as soon as possible

Regards
Customer support team
Amazon

| |