Subject: Tech Support Candidate - JANMEJAY SINGH
From: JANMEJAY SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 06:10:06 -0500

| | Tech Support Test

Name | JANMEJAY SINGH
E-mail | [email-masked]
Phone Number | (0) 8810451257
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techvanto Pvt Ltd | Research Engineer | NA | 25000
Previous Employer 1 | Building Blocks Learning Solution Pvt Ltd | STEM Instructor | 3Feb2020 | 22000
Previous Employer 2 | STEMRobo Technologies Pvt Ltd | Innovation Engineer | 14June2019 | 20000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

So If system shows "This webpage is not available" try to check below steps one by one
Check the web address (URL) in the address bar to make sure you're going to the right webpage.
If you are, try to open the same webpage on another computer connected to the same network.
If you can't see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be down.
Try deleting your cookies
Try Changing your proxy settings
and last but no least try restarting your system along with Your Modem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth speaker device and press the ON button for approx 10 Sec to activate the paring mode of speaker
Now turn on Bluetooth of mobile phone and search for device name in available list.
Find the name of the Bluetooth speaker and tap on it.

What according to you makes you a good candidate for customer service or technical support job? | I have good amount of analytical and technical exposure.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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