Subject: Dutch Language Test - Prakash Thakur
From: Prakash Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 06:07:43 -0500

| | Foreign Language Screening Test

Name | Prakash Thakur    /  (110044) 9643904750    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I am understanding your problem and i'm very sorry that you are facing this problem. I know that you have placed the order 5 days ago last month and 3 days ago you received a call from the courier team to deliver the product but they didn't delivered and also behave very rude to you.
I am trying my best from my side to resolve the problem as soon as possible and I am also forwarding a complain  from my side that courier team is not delivering your product on time and also behaved rude to you trust me your trust in our website will not break and order will be delivered as soon as possible..
Thank you for contacting us and have a great day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I am understanding your problem and i'm very sorry that you are facing this problem. As you written in the mail that your have ordered blue color trouser and you have received different color and also received order 3 days late and your also written that our support team were also rude to you. I'm apologize for this problem that your are facing. Please trust on me and i am trying my best from my side to resolve the problem as soon as possible. I am forwarding a complain from my side that you have received different color of your order and i will also mention in this that our support team were also rude to you.
Please trust on me and i am giving you surety that your trust on our website will not break.
Thank you for considering our have a great day.

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