Subject: Russian Language Test - Priyanshu Chatterjee
From: Priyanshu Chatterjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 05:59:29 -0500

| | Foreign Language Screening Test

Name | Priyanshu Chatterjee    /  (+91) 8528122456    / [email-masked]
Whats your first language | Russian

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We are very sorry for the inconvenience caused. We will surely check with the courier team and raise a complaint against the courier guy.
Till then, please keep some patience and we will surely resolve your issues.
We again apologize for the inconvenience caused.
Thank you for your patience.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We are very sorry for the inconvenience caused.
We will surely check with the support team and raise a complaint against the wrong item being delivered.
You'll get a response within the next 24hrs and you will be connected to one of our support executives to solve your problem.
Till then, please keep some more patience and we will surely resolve your issues.
We again regret the inconvenience caused.
Thank you for your patience.

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