Subject: Language Test - Sapna kumari
From: Sapna kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 05:20:33 -0500

| | Foreign Language Screening Test

Name | Sapna kumari    /  (+91) 9162725381    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

1.Hi, I’m Sapna. What’s your name? (Remember the names of potential customers and use them throughout the course of the conversation to personalize the interaction.)
2.What brings you in today?
3.May I ask why you are thinking about buying a new car?
4.Are there any specific makes or models you are interested in?
5.What features does your current vehicle have that you would still like to have in your new one?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Hi My Name is Sapna.I am from Patna and currently i living in Noida sec 22.

I have 2 year 3 mothns experience of the BPO.

1 year experience with videocon.
1 year 3 moths months experience im having with the yatra.com

And if i'm talking about my qualification so i have done 12th from Bihar Board and i have also done diploma in EE.

What according to you is the difference between good and great customer service?

Good Customer Service Is Something Not Beyond Customers Imaginations. Customer Gets His Kind Of Service Which Is Expected From An Organisation, But Customer Had Something More In His / Her Mind In Terms Of Getting Service. Good service is something Which displays An Normal Act Of Worl.

While Great Customer Service Is Something Going Beyond Customers Imaginations. Going An Extra Mile And Getting That “ Wow “ Factor Inside The Customer. It's An Act which Makes An customer Amaze.

In 5 sentences please explain what makes you the right candidate for customer service job.

1- Good Communication Skills.

2- Excellent Phone Skills.

3- Listening Skills.

4- patience to listen Customer.

5- People Skills.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | The ubiquity of internet access has leveled the retail playing field, making it easy for individuals and businesses to sell products without geographic limitation. In 2018, U.S. e-commerce sales grew 15% and represented 14.3% of total retail sales, according to Internet Retailer. The growth of e-commerce has not only changed the way customers shop, but also their expectations of how brands approach customer service, personalize communications, and give customers choices.

| |