Subject: Tech Support Candidate - Ashik ali
From: Ashik ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 8 Nov 2020 21:13:19 -0500

Tech Support
Test

Name

Ashik
ali

E-mail

[email-masked]

Phone Number

(+91) 8086791915

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

kozhikode

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

TailWire Ict

Network Engineer

12500

Previous
Employer 1

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step1- I will try to open webpages otherthan
ndtv.

If iam able to access to other web pages then I

will proceed to step3 or I will jump to step 2.

Step2- I will check if my internet connection to device

is working and connected to pc.

Now I will try to open ndtv web page if it fails to

open I will proceed to Step3 or else we are

done with troubleshooting.

Step3-So now I am sure only ndtv webpage having

issue. I will open cmd in windows and run

nslookup command to see if there is any

issues with the web page with my isp.

If any timeout is seen I will be cheching for my

DNS under ipv4 configurations in windows

internet and settings and I wil make sure DNS

is configured to google's DNS domain.

Step4-Once again I will try nslookup command. Most

cases our issue will be resolved if not we need

to contact our ISP since it must be their fault.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Power ON bluetooth device , enable search for available devices
nearby under bluetooth setting in our mobile phone.

Select the bluetooth device from the nearby search list.

Thus we sucessfully connect bluetooth speaker to our mobile phone.

What
according to you makes you a good candidate for customer service or technical
support job?

There won't be any problems without a
solution.

This keeps my running.

On a scale of 1 - 5 please rate your fluency in spoken
English

3