Subject: Language Test - Ravi Lal
From: Ravi Lal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 Nov 2020 05:35:47 -0500

Foreign Language
Screening Test

Name

Ravi Lal
/  (+91) 9971204099    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

First we need to introduce ourselves

1- What brigs you today?

2- Any specific model you are interested in?

3-Who is going to drive the vehicle?

4-Did you finance your last vehicle?

5-What is your time line to buy this?

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

My name is
Ravi Lal, Basically I am from Dehradun, currently staying in Gurgaon. I am B.com
Graduate, I have more then 5+ Years experience in BPO industry. I have started
my journey in Genpact and got opportunity through Concentrix Daksh.

Due to this pandemic job was not there, again I got an opportunity from
Ienergizer but again due to Coivd job was not there and I am looking for new
opportunity where again I can prove that I am an asset for the
organization.

What according to you is the difference between
good and great customer service?

The difference between good
and great customer service isn't that far off. Good customer service- Customer
emails from your website. You respond with in 24 hours. Your customer is not
happy with the service want return, do that so that it wont create any problem,
like- escalation.

Great Customer Service- You respond to that customer within minutes. And watch
out this is fast becoming the standard of simply good service. Not only accept
the return or payment even waive all fees associated to ensure that their
experience is a good one.

In 5 sentences please explain what
makes you the right candidate for customer service job.

Try to find
out new ways to resolve the things. Passionate about the work and get a lot of
enjoyment. Always ready for new challenges to accept them and to do them. Ready
to learn new things always it improve personally and professionally. Never say
no to anything.

In 200 - 300 words please describe
how has e-commerce changed the expectations of a consumer for service from
retailers

Consumer can shop from anywhere anytime. They no
longer have to wait until store hours to make a purchase. Mobile has taken
ecommerce to the next level because shoppers can use the device at any point
of time during the sale cycle. Shopping has become a social activity. What more
consumers today rely on the opinion of the others to guide their purchase
decisions, and they have immediate access to those reviews. Customers expect
companies to provide immediate assistance when required. The want it now
environment extends to consumer support and if you dont answer customers
questions straight away and resolve their issues in a timely fashion  you are
not going to survive.