Subject: German Language Test - Muskan Swami
From: Muskan Swami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 Nov 2020 01:02:32 -0500

| | Foreign Language Screening Test

Name | Muskan Swami    /  (91+) 7082033361    / [email-masked]
Whats your first language | German
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | First of all, I apologize for the inconvenience caused to you. I request you not to cancel the order . I promise and assure you that your courier will be sent to you on time. This problem happened to you because of the courier boy's behavior. I will escalate this issue to the concerned authority. So again I apologize for the inconvenience . You will receive your courier by an another courier boy on time for sure. Thank you.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | I apologize on the behalf of my team for the inconvenience caused to you. Don't worry, I will escalate this issue to the concerened authority.I am checking which colour you ordered if it's blue then I assure you , the blue colour trouser will be sent to you soon. I apologize you again for this inconvenience. Our company always takes care of our customer and values them and their order first. Thank you for placing the order from our company. You will get your order on time. Thank you.

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