Subject: Language Test - Shyam Bhawan
From: Shyam Bhawan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Nov 2020 12:25:54 -0500

| | Foreign Language Screening Test

Name | Shyam Bhawan    /  (+91) 9899051193    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

1.)Firstly i will ask, which type car customer i looking.
2.)What features a visitor want in a car.
3.)How much money a visitor can invest.
4.)Which brand you are looking for.
5.)Which engine would you prefer diesel or petrol.

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name us Shyam bhawan. I belong to Faridabad and about my education qualification i have completed my graduation in 2016. My family consist four family members me & my elder brother and parents. My strength, i am self motivated hardworking and very keen to learn new things. About my professional experience, my first company was Teleperformance and i worked as voice process associate. My keu roles and responsabality areas are to handle the query of the clients. My second company was policy bazaar.com and worked as a senior associate. My role was to answer the call profesianly as well handle the escalted calls.
What according to you is the difference between good and great customer service? | A good customer service is that a company is providing the service only till that time untill a customer buy a product. A great customer service is that company taking the follow up for service  even and after customer buy the product.

In 5 sentences please explain what makes you the right candidate for customer service job.

1.)I have an exntensive  knowledge to handle the customer query even they are not want to listen anything about the product.
2.)I really like this profile because i love to talk with different people.
3.)Each and every call teach me lots of things by talking to different person.
4.)I can talk with the client even the condition got worst. i can provide the resolution to make a customer happy.
5)Great communication skills.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | E-commerce changed the expectation of retailers, as in today time retailers dn't have to go anywhere while sit at home they can get the service. Before  ten and twenty years ago when people dn't have the E-commerce they have to go physically for service. But via E-commerce people can take the service while sit at home. E-commerce also save the time of the retailer. Its also save the money because if retailers have to go physically they have to spent money.

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