Subject: Arabic Language Test - Muhammed Ziyad EM
From: Muhammed Ziyad EM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Nov 2020 10:25:45 -0500

| | Foreign Language Screening Test

Name | Muhammed Ziyad EM    /  (+91) 7034108908    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
I had established what causes the delay and what is the difficulties in delivering goods to you promptly. The reasons for a delay are the documentation mistakes. The reason for a delayed delivery is partly due to a customer mistake. The documentation mistakes occurred for the misspelled addresses,incorrectly completed order forms, and insufficient information among
others.This mistakes may emanate from the clients. If you correct this errors the courier will the deliver the order.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
Firstly,  We apologize for the inconvenience from our sapport staffs.We have rules and regulations when a customer brings an item to the shop asks for an exchange/refund will need to verify and show the most common on proof is a receipt. The customer may requests a  return without a receipt can still show some proof such as conformation email. When you show the receipt you can to exchange the trouser. If the new item has a higher price, you will have to pay the difference.

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