Subject: FW: Dutch Language Test - Aastha Kukreja
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 6 Nov 2020 13:14:39 +0000

For audi/for landmark

From: Aastha Kukreja <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 6 November 2020 at 12:00 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Dutch Language Test - Aastha Kukreja

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Aastha Kukreja    /  (91) 9654246248    / [email-masked]<mailto:[email-masked]>
Whats your first language       Dutch
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Sir,

I would like to extend my sincerest apologies for the negative experience you had with our delivery agent.

We do our best to train each of our representatives on how to properly handle our customers' issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are very sorry for that. We are going to take every step to ensure that this situation never arises in future.

Our courier service has updated us that your order is out for delivery and expected to be delivered in next 24 hours.

You will be pleased to know that you will be getting 50% off on your next purchase. Please accept this as a token of our apology for the inconvenience caused.

At LiveSalesMan, we pride ourselves on giving 100% everyday to ensure that our customers' needs are being met.

I would like to thank you for bringing this issue to our attention. We are always looking for ways to better our services, and your feedback is valuable.

Should you need any assistance, please do not hesitate to contact us, as we will be happy to assist you with anything you need.

Thanks & Regards!
Aastha Kukreja
Customer Service Manager
+91 9654246248
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear XYZ,

First of all, please accept my sincerest apologies for the delivery of incorrect shipment to your address.

We are sorry to know that your concern wasn't handled properly by our representative. We are going to take every step to ensure that this situation never arises in future.

We started a formal inquiry in this regard and discovered that the error happened at one of our fulfilment centers and the wrong order was recorded in your name. We have instantly taken steps to correct the error and instituted counter measures which will prevent the occurrence of such an error in future.

You are an old customer of our company and we are happy to have been able to serve you satisfactorily earlier. So, to make up for our mistake and your loss, we decided to provide you the ordered product at only half the price and refund half of your payment.

We have also put your order on priority so the shipment is delivered at the earliest.  Our company values each and every customer and will do everything to keep them satisfied and happy.  So, please once again accept our apologies and accept the 50% refund as a token of our goodwill and service.

We understand that this mistake might have caused you some inconvenience. However, we are doing our best to service your order at a priority and have already issued the half refund.

We hope, this slight discrepancy in our service will not put any strain in our relationships. In case you do not want the product any more, please feel free to ask for a full refund. You can return the wrong delivery to our delivery person.

If you want to talk to us in this regard, we will be happy to answer your concerns. Kindly use the toll free number at the bottom and me or someone from my team will get in contact with you. You can also contact us  by replying  this e-mail.

Thanks & Regards!
Aastha Kukreja
Customer Service Manager
+91 9654246248