Subject: FW: Language Test - Arvind Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 6 Nov 2020 12:47:31 +0000

For audi/Landmark

From: Arvind Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 6 November 2020 at 2:26 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Language Test - Arvind Singh

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Arvind Singh    /  (98117) 37939    / [email-masked]<mailto:[email-masked]>
Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?  After Greeting I would ask below mentioned 5 questions to visitor in showroom who wishes to purchase a car.

1. Are there any specific models you are interested in?

2. Who is going to drive the vehicle most of the time and for what purpose e.g business, pleasure, family?

3. Will there be anyone else involved in the decision regarding your new vehicle or will it just be yourself?

4. What price range did you want to be around?

5. How were you thinking of paying for your new vehicle?
Please describe your Background (Personal, Educational, Professional) - 50 - 100 words  My name is arvind singh. I am 34 years of age. I am a married person leaving in Delhi with my spouse from last 10 years. I have done my Sr. Secondary from NIOS delhi.i am drop out from final year graduation. I am working in BPO industry from last 6 years my last organization was ienergizer where in I was working from Jan 2017 till May 2020.My last experience includes customers support over the email and voice calls in hotels and travel industry.
What according to you is the difference between good and great customer service?        Good customer service often centers on delivering or slightly exceeding what customers expect from your company and its solutions. In contrast, great customer service requires that you go above and beyond customer expectations.
In 5 sentences please explain what makes you the right candidate for customer service job.      1.Tendency to behave in an uncompromising and consistently honest, moral, and ethical manner.

2. Willingness to work for the intrinsic benefit of work and its ability to enhance character.

3.  Willingness to try new ways of doing things.

4. Tendency to be friendly, approachable, and easy to get along with.

5. Tendency to strive for perfection.
In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers Consumer shopping habits have changed drastically over the last few years.E-Commerce is the driving factor behind this shopping evolution. Consumers no longer have to go out to go shopping. eCommerce has brought the shopping experience to their fingertips via computers and mobile devices, The biggest impact eCommerce has had on consumer shopping habits is that consumers can shop from anywhere, anytime. They no longer have to wait until store hours to make a purchase.By doing this, they have given consumers the choice of where, when and how to shop.