Subject: Arabic Language Test - Mohammed Atiah
From: Mohammed Atiah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Nov 2020 06:36:00 -0500

| | Foreign Language Screening Test

Name | Mohammed Atiah    /  (201309) 8287120316    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Justine ,

On behalf of babyshop I want to extend my sincerest apologies the negative experience that you had faced with our courier team.
Thank you again for bringing this issue to us. We request you to be patient.
We apologies again for the order delay and make sure that you will receive within two days along with a small gift from babyshop side .

Thank you again for bringing this issue to our attention, please don&#039;t hesitate to contact with any further concern.

Sincerely,

Allen Peter.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Julie,

Thank you for contacting us about different type of order and that you have received the same item but in different color and it didn&#039;t match with what you ordered. we apologise for the the wrong item and for the inconvenience.
We have gone ahead and shipped your item to your specified address within 3-5 working days. When you receive it, please return the old item which you received in the enclosed box. Along with that we have send you a coupon for 10$ off for your next purchase in hopes of compensating for the inconvenience, we understand your disappointment.

Again we apologies for any inconvenience that this may have caused you.

Sincerely,

Allen Peter.

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