Subject: FW: Arabic Language Test - Abdul Wasi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 6 Nov 2020 10:27:18 +0000

Hire for landmark/ Audi

From: Abdul Wasi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 6 November 2020 at 2:57 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Arabic Language Test - Abdul Wasi

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Abdul Wasi    /  (+91) 9990696172    / [email-masked]<mailto:[email-masked]>
Whats your first language       Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Sir,
I am so sorry for your inconvenience. Your order hasn't arrived on time I know it is frustrating.
I have checked your order's details so I am assuring that your order will be delivered within your desired time -24 hours-.
As far as the behavior of courier team, I will look into this matter personally and do suitable. Once again my apologies for all your inconvenience.
If you have any query or something please feel free to contact me anytime.
Thank you
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Sir,
I am sorry for your inconvenience that you received different product what you've ordered.
No need to worry, I am here to solve your problems. I have gone through your order details and found that you received different color of what you ordered. I make sure that our carrier will reach you within 2 days with your required colour.
I apologize on behalf of my team and assure it will never happen again.
Please feel free for any help to contact me for your order.
Keep shopping and smiling.
Thank you