Subject: Language Test - Alka Pandey
From: Alka Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Nov 2020 02:50:44 -0500

| | Foreign Language Screening Test

Name | Alka Pandey    /  (7668483771) +91    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

Q1. Which type of car is he/she looking for? Ex- Electric, diesel, Petrol, CNG.

Q2.What is the minimum budget according to which best out of all can be chosen.

Q3. What are the specifications, technology and designs that they would prefer.

Q4. What is the Ideal colour which the customer wants?

Q5. What extra benefits he/she will get if they purchase this/that car.

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Alka Pandey. I am from Sonbhadra, Uttar Pradesh. I have done Bachelor of Commerce in 2015 from Lucknow University and Masters of Business Administration (Finance) in 2019 from Jaipur National University. Apart from my educational qualification i have an 2.6 years of work experience with Conduent Business Service Pvt LTD as an Benefit Associate I.

What according to you is the difference between good and great customer service?

A good customer is a customer which is efficient enough and better know the market trends. He/she is able to differentiate between the products according to their quality and quantity.
Whereas, a great customer is a customer who is able to understand the pros and cons of the market fluctuations depending upon the demand and supply chain. He/she is very much adaptive to the new technologies and innovation coming their way with quality features irrespective of the price factor. A great customer understands the fact that each product is different from the others because of quality for which money has to be paid.

In 5 sentences please explain what makes you the right candidate for customer service job.

1. I am able to understand as customer what issues we come across nowadays and which type of service will provide relief and maintain good customer relationship.

2. Each customer wants to quality assurance and quick service which will make customer happy and satisfied.

3. Some customers are annoying so one should be very polite and understanding while talking and resolving the issues.

4. The candidate should be a able to provide quick responses with efficiency so that the customers do not get irritated.

5. Taking proper survey and feedback will enable the customers to know that we are ready in each perspective to make our services best.

I think all the points mentioned above will prove the best of my knowledge for the right candidate.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers

E- commerce is a platform providing benefits to each and every sections of the society in different aspects. Because of e-commerce we are able to understand the market strategies.
E commerce which is electronic means is a way of creating a new version of marketing according to the different choices of the customers across the globe. They have reduced the number of middlemen involved from manufacturing of the product to the final selling because of which customers gets benefit directly without adjusting with the quality of the product. People nowadays have no time to go the market for shopping. By the way of just sitting home and selecting the products according to their choice and getting them at their door step has made no of customers to get used to e commerce facilities.
The major advantage of e-commerce is quality with quantity which enable customer satisfaction and seller satisfaction.

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