Subject: French Language Test - Kamya Arora
From: Kamya Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Nov 2020 01:47:29 -0500

| | Foreign Language Screening Test

Name | Kamya Arora    /  (+91) 7015370047    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,

Thanks for reaching out to us. We apologise on the behalf of the delivery guy. We will talk to him and make sure this never happens again. You'll receive an apology from him.

As for your order, we're sorry for the delay. We assure you that you'll receive your order ASAP.
We're sorry for the inconvience. Please bear with us. You'll be charged a little less for your order.

Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir,

Thanks for reaching out to us. We apologise on the behalf of our support team and we will make sure this never happens again.

As for your order, we're sorry for the inconvinience caused to you. We'll recheck your order and send the right color of the trousers. You can exchange the the wrong one. We are also sorry for the delayed delivery. This won't happen again.

Thankyou

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