Subject: Language Test - MANOJ SOOD
From: MANOJ SOOD <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 14:27:04 -0500

| | Foreign Language Screening Test

Name | MANOJ SOOD    /  (91) 8744863570    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

i will ask the following questions in this case:

1) What make or model of the car are you interested in?
2) What purpose are you buying the car for? Will it be for business use, pleasure or for family use?
3) Any special features or top priorities that you have in mind while buying the car?
4) What is the minimum and maximum budget within which you would like to purchase the car?
5) Are you planning to pay cash or finance the vehicle?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am a commerce graduate and have worked in the service industry for long. My work area and domain has always revolved around Customer Service and Client management portfolios. I have used multiple modes of communications including voice and non-voice platforms like emails and chats. I have primarily assisted and served customers from the UK and the US. I understand customer needs and am fully capable and equipped with the required knowledge and experience that helps me deal with them appropriately.

What according to you is the difference between good and great customer service?

A good customer service is about helping and resolving the customer concern to his optimum satisfaction.

However,

A great customer service is the one that leaves a lasting impression in the customer's mind of the service standards that he recieves from the agent. A great customer service helps us win many other customers in return. It increases our business income by way of the good words of mouth that the customer spreads for us.

In 5 sentences please explain what makes you the right candidate for customer service job.

1) I am from the same industry and understand customers well.
2) I have served a mix of domestic and international customers.
3) I have acquired the required skills and capabilities that are essential for dealing with customers.
4) I have worked in close coordination with different customers and therefore understand their perceptions and requirements.
5) I have used various tools and applications that are essential and used in a customer service job while serving and assisting them.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers

E commerce is a platform that gives people the power to buy and sell from the comfort of their home. Its a modernized way of doing business over an electronic medium which is far more convenient than a retail business.

Almost everything can now be thought of and traded over the internet. Ecommerce has helped businesses establish a wider market presence and reach. It has also given the buyers ample choice to select from the wide range of products and services based on their needs and convenience.

There are various benefits that have emerged as a result of this concept. Some of these advantages are listed below:

1)It has resulted in a healthy competition between different businesses and has thus made easy for a buyer to procure the best of products and services at a competitive rate based on his choice and affordability.

2) It has brought the whole world closer and people from any part of the world can simply place an order online from the comfort of their own home. There is no need to visit the store physically.

3) It is very convenient and can be done or availed 24 hours a day, 7 days a week without any break.

4) It saves time and eliminates other troubles and costs like travelling expenses etc..

5) It provides easy and comparative shopping.

6) The products are well categorized and thus it is easy to locate them on the website. Also every product listing has a detailed information about it that helps us choose the right product based on our need.

7) The buyers and sellers both gain ocassionally by way of various deals, festive offers, coupons, discounts etc...that are introduced from time to time in between to boost sales.

In times like these when the world is fighting a pandemic and dreaded situation like COVID 19, the concept of Ecommerce has come as a blessing in disguise. In order to prevent themselves, people are advised to follow certain safety norms. They are staying indoors as much as possible and are expected to avoid social contacts or unnecessary visits.

However, to lead our lives it is imperative that our daily needs in terms of products and services which are essential for our survival are met. The ecommerce platforms and organizations have made this easy for us in these difficult times. It appears no less than a boon where we simply order everything online and get it delivered at our doorstep while keeping ourselves safe and troublefree.

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