Subject: Language Test - Shivam Porwal
From: Shivam Porwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 12:02:02 -0500

| | Foreign Language Screening Test

Name | Shivam Porwal    /  (110096) 9560667217    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

Ask for budget from customer so that I am able to find best choice which comes under customer budget
Ask for specifications and interest of customer and then probe for product which I select in that preferable budget
Ask for type of car customer looking for while it is SUV, Sedan or Hatchback
Ask for choices then make a great comparison in between them to make customer choice selective for best one
Then as per customer selections explain the specification in that way make customer choice as best from all of them

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is shivam porwal I live in new delhi I have completed my graduation from ignou I have an
experience of 1.4 years in which 1.1 years of experience as operations analyst in paytm payments bank as backend executive and now I am currently working as Customer Care Executive in Flipkart Premium project in tech Mahindra

What according to you is the difference between good and great customer service?

Good customer service define as resolve customer issue as per process only while in great customer service you putting lots of extra efforts to make customer satisfy in case of where you seems helpless from your end
use powerful statement, putting yourself in customer shoes, politeness ,Active listening of every point, giving attention to customer, acknowledgement these all points define difference in good and
great customer service so that in last customer will definitely gives you feedback or survey in positive manner

In 5 sentences please explain what makes you the right candidate for customer service job. | As a customer service executive my first priority is to listen customer properly and understand customer issue by putting myself in customer shoes, then I are able to feel what customer right now want and whats  situation he or she is going through. Giving resolution to customer is not only solution but also by putting extra efforts in your thoughts or powerful statements at that particular time such as I am here to resolve your issue do not worry, If I am at your place then feel the same as you are feeling right now, I understand your trouble or situation these kinds of powerful statements changes the mind of customer even having lots of trouble these all are the define how you work as customer service

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers

The way in which consumers shop has changed dramatically over the past years. The popularity of online shopping has soared and recent statistics show that many peoples not only prefer to shop online but all have made a purchase online in the past many years
With the speed and popularity of online shopping, we can predict that stores will at some point altogether disappear, but this sweeping statement may certainly not be true in the present. As consumers, there is still that urge to go out and shop. Yes, there may be cheaper options online, but the experience and social aspects of shopping make it a big part of why people love the traditional experience. We might not prefer to buy in store unless there’s a good deal or offer but looking at the products, feeling them, and experiencing them for ourselves is something consumers still desire when choosing what to buy. In reaction to this, retailers have to make big changes in how they operate a business. For many, this wasn’t just a case of opening an online shop and hoping for the best. Many successful retailers have targeted their efforts both on and offline to perform via both mediums. For example if you manage a screen printing shop , online platforms are a great way to boost your audience in a natural way as the modern shopper not only loves mass produced wares but they are now searching for independent and quirky stores online to get that unique user and product experience.
As weve seen, e-commerce isn’t just about the big contenders in retail. The internet has paved the way to host a whole range of smaller, boutique stores solely selling online, each offering a new and fresher approach to traditional shopping. As online shopping change the experience of our today world even in this Covid situation more people are begin to get interest in online shopping while it effects retail market while it gives huge profit to online shopping sites even my personal experience I am prefer to do online shopping......Thank You

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