Subject: Tech Support Candidate - priyanka Negi
From: priyanka Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 11:00:34 -0500

| | Tech Support Test

Name | priyanka Negi
E-mail | [email-masked]
Phone Number | (91) 7303830826
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sec 61 Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | British telecom | network planner | | 2.24LPA
Previous Employer 2 | HCL technology | senior analyst | | 4.5LpA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I'm facing issue while opening a website on computer.
There can be two situation, either the website has some issue or the internet connection.
Firstly, I'll make sure that at my end there should not be issue, by checking my internet connection and testing with other website to run, if internet is working fine or not.

If internet is working fine then we will check the error.

Issue could be with browser cache, So I'll remove cache and reset browser.
If issue still persist, We need to check at website end.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

turn on the bluetooth of both speaker and the phone.
check on phone if it gives the option of dedicated speaker name, If not then try to find available devices.

When phone reflects the name of speaker, please select the speaker and allow it to connect.

it will reflect that phone is connected to speaker.

What according to you makes you a good candidate for customer service or technical support job?

Being a good listener, makes me understand the situation and issue of user,
using my technical skills, I tries to resolve the issue in a one go.
At times we see users also showing interest in issue, like why they are facing so, so I guide user accordingly  and educate them what to do in future, if face the same situation.

Always tries to calm down the users first if the user is already irated due to situation, and then assures user that I'll try my best to fix the issue.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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