Subject: Language Test - Mohd Faisal
From: Mohd Faisal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 09:50:00 -0500

| | Foreign Language Screening Test

Name | Mohd Faisal    /  (91) 8285646437    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

1.Sir please tell me which car you looking  for?
2. Sir may I know,how many
seater car you want?
3. Which colour you like?
4.Please tell me your budget as well?
5.Sir how would  you like to pay?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I did my schooling 10th & 12th both from Govt.Boys.Snr.Sec.School. I have  completed my Graduation in B.com from DU SOL 2017, Currently I am pursuing m.com from IGNOU.
I have work experience  of 2.5 years as an Associate  sales consultant in policy bazaar.com. basically we got a data from  our operation teams than we have to manage  the data and have to make a call to the clients and try to convince about purchasing our Motor insurance policy.

What according to you is the difference between good and great customer service? | Good service is just about providing a service to the customer and complete our target. But in Great service you always think about making a good relationship with customer  so that it will create good understanding with you and your company. Because a great service will increase the loyalty as well & it encourages other people as well towards company services.

In 5 sentences please explain what makes you the right candidate for customer service job.

1.I have a 2.5 years experience of handling to the Customers.
2. I have good  knowledge about Customers understanding.
3. I am quick learner.
4. I am optimistic person to handle business operations and good in numbers.
5. I have also experience of handling team as well.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers

E commerce has changed the way of thinking for consumers towards the services.Basically it has become a really good and easy platform for consumers, now if a person wants to buy something so they can buy anything without going anywhere even they are getting better quality than local markets and if they don't like product so they can return as well and in response they will get refund in his/her amount. Now people all around  the world trusting e commerce because of safety, Better equality, Customers services,Valuable Time, Good brand image so that's the reason E commerce growing  dat by day. If we talk about some Companies so We have Amazon, Flipkart, Myntra,Snapdeal, this is one of India's biggest e commerce company, not just because of capital or market it is because of their services, now you can ordered anything from any corner of India in best prices with good quality, sometimes they are also offering some seasonal discounts which is growing company's popularity and service as well which is the aim
of a organisation actually. So according to me that's the reason which has changed the expectations of a consumer for service from the retailers.

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