Subject: Language Test - Shweta Singh
From: Shweta Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 08:37:40 -0500

| | Foreign Language Screening Test

Name | Shweta Singh    /  (110080) 8506039880    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

First of all we have to greet them with good gesture plus our tone and the way of presenting ourself has to be accurate.
1- kind of car He or she is looking for
2- what are the qualities they are looking for .For example (Mileage)
3- Budget
4 -What do you dislike about your current vehicle?
5- Seating plans

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Hi my name is Shweta Singh I was born and brought up in Delhi only . I did my schooling from Hamdard public school situated in South Delhi and right now I am doing my third year from Delhi university . I also worked with two companies which is kidzania located in Noida and omaxe theme park which is in Greater Noida . My overall experience in this field is 3 years. Currently I am not working and looking forward for a good opportunity.
What according to you is the difference between good and great customer service? | According to me when it  comes in between good and great customer service ultimately means the way of presenting yourself Infront of customer's which matters alot . Customer service means dealing with the queries or problems a person is facing. Good customer service means according to me is ok ! Fine I am doing my job let me do my roleplay and it's done just because u are being paid for it but when it comes to great customer service it means putting your heart and soul into it. Giving customer a perfect satisfaction is what we called customer satisfaction .

In 5 sentences please explain what makes you the right candidate for customer service job.

I'll be very honest over here without giving any false hopes to u guys that I am very new into this field and i know what customer service is as earlier I was dealing with customers only but on a different platform. If somehow I'll get this opportunity to work with u guys then I can guarantee u that u will not regret for this at all.
All I need is one chance .

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | E-commerce as we know playing a keyrole in today's scenario. Customer are checking things online and then comparing it with other companies for their profit . They know the good and bad sides of market due to which are they are comparing their products before getting into any stuff. So yes things have changed now and customers are dealing according to their choice.

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