Subject: Language Test - Lalit Bhatt
From: Lalit Bhatt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 08:29:33 -0500

| | Foreign Language Screening Test

Name | Lalit Bhatt    /  (110044) 919999209062    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

1- What kind of features you are looking for your dream car?
2- May i know, you want to purchase this car for your family or someone special?
3- If for family, how many family members you are so, i would be able to suggest you better?
4- If for someone special, what is the favorite color he/she likes?
5- Idea of price range to find a better model?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Lalit Bhatt , Graduate from Delhi University(SOL), Almost 4 years experience in customer support , currently working with Lalamove India Pvt. Ltd., as customer support executive .
Salary-23.8K in hand

What according to you is the difference between good and great customer service? | According to me a good customer service only see profit first, customer second, where a great customer service use their skills and decisions to preform better in fields to hold the position in market.

In 5 sentences please explain what makes you the right candidate for customer service job.

1- My whole(4 years) experience is in customer support.
2- I can use my skills/soft skills to improve some areas of customer service of company.
3-I can work in any shifts and ready to come early and extend shift as per requirement's of process.
4- I Can make daily reports as per company requirement's.
5- Aware about the customer service process like handling customers, internally department query's, etc.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers

E-commerce basically a time saving process, customer's can check most of the products on one platform and can compare with retailers prices as well.

There are so many e-commerce websites where huge discounts offers frequently provide to customers.

No need to pay cash every time different-2 mode of payments are also available.

Order can be exchanged or money can be refunded in case of any fault by company side.

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