Subject: FW: Language Test - amit Chugh
From: Deeksha Dadu <[email-masked]>
To: HR <[email-masked]>
Date: Thu, 5 Nov 2020 13:23:18 +0000

Poor English, hire for landmark only

From: amit Chugh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 4 November 2020 at 6:15 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Language Test - amit Chugh

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    amit Chugh    /  (0) 8882333306    / [email-masked]<mailto:[email-masked]>
Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?  After greeting the customer I will ask the following standard questions.

1. Are you looking for any particular model?
2. Are you looking for Hatchback or Sedan?
3. Are you looking for any specific feature in the car?
4.Are you looking for Petrol or Diesel Car?
5. What is the price range you are looking to buy?
Please describe your Background (Personal, Educational, Professional) - 50 - 100 words  I am B.com Graduate from Delhi University. I have 5 years of experience in back office in reputed  company like Steria(India) and Aviva Life Insurance. Until August I was running family business of distributorship however things does not work out and for some reason we decided to close the business. Now I am looking for job in backhand as I have good experience and I am confident that I can perform well. I have a very good typing speed .
What according to you is the difference between good and great customer service?        Good service is when you complete the target and meet the customer expectation, however, great customer service is when you go extra mile and exceed the customer expectations.
In 5 sentences please explain what makes you the right candidate for customer service job.      I have good experience in Customer service. I have worked with reputed company like Steria and Aviva Life Insurance. I have good typing speed. I am team player and go extra mile to complete the target given to me and to the team.
In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers
Ecommerce is a revolution and it has changed the way people shop. Time has gone when we had a few options and retailers could sell at MRP. Now due to e-commerce there is a cut-throat competition. If we shop online we get the best price, product is delivered at our doorstep and we also have option to return the product if we don't like it. On top of it with one day delivery for so many products it has made very turf for retailers to compete with online  giants like Amazon and Flipkart.

It has forced retailers to change their business strategy. Many retailers has started giving good discount and free gift to attract the customers. Also retailers have advantage that customers can touch and try the products like in fashion category which includes garments, shoes and other related accessories. Customer feel more confident while purchasing from retailers if the price is justified.

No doubt e-commerce is a big challenge for the retailers , however, with innovative and good customer service retailers can grow their business.