Subject: FW: Language Test - Mohammed saif Khan
From: Deeksha Dadu <[email-masked]>
To: HR <[email-masked]>
Date: Thu, 5 Nov 2020 13:18:02 +0000

For landmark

From: Mohammed saif Khan <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 4 November 2020 at 6:24 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Language Test - Mohammed saif Khan

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Mohammed saif Khan    /  (91) 8700905343    / [email-masked]<mailto:[email-masked]>
Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?  May I ask why you are thinking about buying a new car?
Are there any specific models you are interested in?
What features does your current vehicle have that you would still like to have in your new one?

What do you dislike about your current vehicle?

What are the top 3 things you’d love to see in your new vehicle?
Please describe your Background (Personal, Educational, Professional) - 50 - 100 words  Hi my self Mohammed saif khan I belong from jaipur Rajasthan,about my qualification's I completed my graduation in BA from MDS university and 12th from R.B.S.E.

If I talk about my past worked experience I worked in FIS global for 19 month in customer service profile. Then I joined IGT and I worked over there around 9 month in KLM (Airline) customer services profile.

My hobbies are traveling and listening music.

Thank you.

What according to you is the difference between good and great customer service?        Good Customer Service Is Something Not Beyond Customers Imaginations. Customer Gets His Kind Of Service Which Is expected From an Organisation, But Customer Had Something More In his / her Mind In Terms Of Getting Service. Good service is something Which displays An Normal Act Of Worl.

While Great Customer Service Is Something Going Beyond Customers Imaginations. Going An Extra Mile And Getting That “ Wow “ Factor Inside The Customer. It's An Act which Makes An customer Amaze.
In 5 sentences please explain what makes you the right candidate for customer service job.      work under pressure .
communications skills
flexible .
time management
fast response
In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers E-commerce is a boom in the modern business. E-commerce means electronic commerce. E-commerce (Electronic commerce) involves buying and selling of goods and services, or the transmitting of funds or data, over an electronic network, predominantly the Internet. E-commerce (Electronic commerce) is a paradigm shift influencing both marketers and the customers. Rather e-commerce is more than just another way to boost the existing business practices. It is leading a complete change in traditional way of doing business. This significant change in business model is witnessing a tremendous growth around the globe and India is not an exception. A massive internet penetration has added to growth of E-commerce and more particularly start-ups have been increasingly using this option as a differentiating business model. Moreover E-Commerce has significant influences on the environment. Although the model is highly used in current business scenario but the option has not been explored at its fullest. The current research has been undertaken to describe the scenario of E-Commerce, analyze the trends of E-Commerce. The study further examines the key variables imperative for the success of E-commerce business models. Objective: The objectives of present study are: 1. To understand the present status and trends of E-Commerce; and 2. To reveal the key variables influencing the increased usage of E-Commerce.