Subject: FW: Language Test - Varun Aggarwal
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 5 Nov 2020 13:02:46 +0000

For audi

From: Varun Aggarwal <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 4 November 2020 at 6:38 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Language Test - Varun Aggarwal

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Varun Aggarwal    /  (011) 7703817394    / [email-masked]<mailto:[email-masked]>
Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?  Are you buying a car today sir?
Are you going to finance or take a loan?
Do you have a good cibil score?
How much you can afford to pay in a month?
Do you have a co-signer?
Please describe your Background (Personal, Educational, Professional) - 50 - 100 words  My name is varun aggarwal .i reside in chandni chowk .i have done bba and mba finance from ip university delhi.i have worked in broadridge for 1 year as a process analyst and in paytm for 5 months in customer service .i like to follow economic issues and current affairs and like to spend with nature as a daily routine
What according to you is the difference between good and great customer service?        Good customer service can be considered as that situation when customer needs are pleased but great customer service is when a customer gives good rating after receiving goods or services and comes back to you as a customer of that organisation.
In 5 sentences please explain what makes you the right candidate for customer service job.      I am very soft spoken.
Dont get irritated by customers propping up the same question.
I am a team person.
I am a dedicated person.
I do alp the tasks that are provided to me.
In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers Retailers hardly believe in custoner service but since the launch of ecommerce people have shifted to branded products and want to get better services for their hard earned money.Earlier retailers would nit return the products once bought by customers but now due to high competion they are now changing for better.In recent times,customers now often raise grievances on social media as well like when vodafone idea network were down people floaked to complaint on twitter .so a lot has changed and a lot of changes are happening for good.