Subject: FW: Language Test - Sonam Preet
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 5 Nov 2020 12:35:53 +0000

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From: Sonam Preet <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 4 November 2020 at 6:46 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Language Test - Sonam Preet

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Sonam Preet    /  (91) 8595740865    / [email-masked]<mailto:[email-masked]>
Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?  1. What is your budget?
2. Which brand and  colour you are looking for?
3. How much mileage do you want?
4. How many car-seater car do you want?
5. What are the facilities do you want in the car?
Please describe your Background (Personal, Educational, Professional) - 50 - 100 words  My name is Sonam Preet. I have completed my graduation from F.M.C.A. RBS College Agra.My father's name is Narendra Singh. there are four members in my family, I, my father, my mother and  my younger brother.
I have worked with EXL Company almost 5+months. it was a U.S. Insurance Process. My work was to do Endorsement. Due to COVID-19 my Process has been wrapped.
What according to you is the difference between good and great customer service?        Good customer service is just that we are providing good service to the customer that means we must convince and sell it to others. Great customer service is just that we are delivering great services  to the customer and we are not only keeping them satisfied but we are also keeping them loyal. So that they come automatically to us.
In 5 sentences please explain what makes you the right candidate for customer service job.      1. In the customer service we should be very attentive.

2. we should communicate clearly to the customer.

3. Patience is crucial for customer service.

4. should be soft spoken.

5. should be helpful, problem solver and identify the customer needs.
In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers In today's world e-commerce  changed the  expectations  of a consumer for service because consumer want 4 things they are price, quality, choice and convenience. Customer don't want to go out and waste so much of time,so they do online shopping via computers and mobile devices. E-commerce changed the prices of the products. People compare the prices of the products offline and online and then they compare more than 10 websites before buying. E-commerce made life easier with in a short period of time.