Subject: FW: Language Test - Pankaj Verma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 5 Nov 2020 12:26:14 +0000

For audi

From: Pankaj Verma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 4 November 2020 at 7:09 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Language Test - Pankaj Verma

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Pankaj Verma    /  (91) 9990644797    / [email-masked]<mailto:[email-masked]>
Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?  Will you be trading in your current vehicle?

Who is going to drive the vehicle most of the time and for what purpose (business, pleasure, family)?

What features does your current vehicle have that you would still like to have in your new one?

Are you planning to pay cash or finance the vehicle?

Did you finance your last vehicle? What was your monthly payment
Please describe your Background (Personal, Educational, Professional) - 50 - 100 words  ACADEMIC QUALIFICATION:

-B.A. passed from Delhi University in 2013
-ITI passed from H.J.Bhabha ITI
-12th Passed from C.B.S.E. Board in 2008
-10th Passed from C.B.S.E. Board in 2006

I have 3.8 years working experience in BPO sector.

-2 year and 3 months working experience in Samsung Dealer process as a Customer Care Executive in IEnergizer Pvt. Ltd. Sector-60 Noida from September 15, 2016 to January 02, 2019.

-1 year and 5 months in Flipkart Email blended process as a Customer Care Executive in Tech Mahindra Pvt. Ltd. Sector 62 Noida from March 12, 2019 to August 06,  2020.

What according to you is the difference between good and great customer service?        Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!
In 5 sentences please explain what makes you the right candidate for customer service job.      I consider myself as a true professional for customer service and  What makes me so confident is my passion for providing a great service, my determination to ensure that everyone is satisfied and my willing to own a problem and see it through to the end  and offer solution.
Being a customer service agent means being ready to deal with different people who share diffrent attitude and social skills, your positivity not to take anything person or get moody especially if you have to deal with people goes along way as an agent , and i believe i am very patient while dealing with people
In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers Consumer shopping habits have changed drastically over the last few years thanks to the explosion of e-Commerce.

Where shopping in a store was once the predominant way to shop, online shopping is quickly becoming a preferred way to shop for consumers around the globe.

Sixty-eight percent of internet users in the European Union shopped online in 2017, says the 2017 survey on Information and Communication Technology. In the US, according to Walker Sands Communications’ The Future of Retail Report 2018, 46 percent of consumers prefer to shop online.

e-Commerce is the driving factor behind this shopping evolution. Consumers no longer have to go out to go shopping. e-Commerce has brought the shopping experience to their fingertips via computers and mobile devices, completely changing the way consumers shop.

This article is an exploration of the most impactful ways that e-Commerce has changed consumer shopping habits.
The biggest impact e-Commerce has had on consumer shopping habits is that consumers can shop from anywhere, anytime. They no longer have to wait until store hours to make a purchase. While the ability to research and shop online has been around for a while, mobile has taken e-Commerce to the next level because shoppers can use the device at any point during the sales cycle.

These use cases include:

-To discover new products
-To locate products and compare prices
-To create and manage shopping lists
-To make purchases
-To review purchases

All customers have similar basic expectations when they shop. They want the products they want when they want them, and they don’t want to pay too much for them. This is why e-Commerce has grown to be the preferred shopping method for consumers.

eCommerce gives consumers access to information, the ability to shop on different devices and the option to share their experiences with others, which has completely altered their expectations and the way they shop.

Customer shopping habits will continue to evolve with technology, and companies will have to continue to adapt to maintain relevance.