Subject: FW: Language Test - Amit Mishra
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 5 Nov 2020 12:21:24 +0000

For audi

From: Amit Mishra <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 4 November 2020 at 7:41 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Language Test - Amit Mishra

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Amit Mishra    /  (+91) 9971001876    / [email-masked]<mailto:[email-masked]>
Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?  I will Acknowledge/Greet the visitor by saying simple "Hi" by making eye contact.
1-Hi Sir! How are you doing today?
2- How may i help you today?
3-Explain the Feature about the car which he is looking for.
4-Highlight the advantage of buying our Car.
5-Greet as pleasure meeting you! I would be happy to serve you again.
Please describe your Background (Personal, Educational, Professional) - 50 - 100 words  I Born and raised in Uttar Pradesh and done schooling from Ballia which is my home town. To pursue my graduation i went to Varanasi. I have Completed BCA from Punjab Technical University. I came in Noida in 2014 and started working with Paytm as a customer care executive where i was handling queries over calls and emails related to order delivery and wrong product received complaints. I have been promoted as a partner spoc and sent to tech mahindra by as a client to take care of our partner locations escalation and floor support. I have also worked closely with Business Analyst team and was preparing the inflow data on excel. Thats all about my work experience. Thanks!
What according to you is the difference between good and great customer service?        I think providing the correct and quick information to the customer is a good example of a customer care executive, but providing information with extra initiative by which we can produce business for the company is the great customer service.

For Example : If customer is angry for a minor defect in the product (AC) and we are offering a 50% discount for the accessories (Stabilizer) of the product he has purchased, he will never deny.
In 5 sentences please explain what makes you the right candidate for customer service job.      I have spent more than 5 years in customer service. Serving customer in different platform makes me happy. I have the quality and skills to calm down the customer who is very adamant. I am active listener, a quick learner, and a polite voice to impress the customers. I believe that a good customer care executive have all these quality to serve a better and impressive customer experience.
In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers online shopping is quickly becoming a preferred way to shop for consumers around the globe.The biggest impact eCommerce has had on consumer shopping habits is that consumers can shop from anywhere, anytime. They no longer have to wait until store hours to make a purchase. While the ability to research and shop online has been around for a while, mobile has taken eCommerce to the next level because shoppers can use the device at any point during the sales cycle.