Subject: FW: Language Test - Ilma Khan
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 5 Nov 2020 12:18:05 +0000

For audi

From: Ilma Khan <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 4 November 2020 at 8:46 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Language Test - Ilma Khan

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Ilma Khan    /  (+91) 7827351451    / [email-masked]<mailto:[email-masked]>
Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?  1. Which sort of car you wish to buy?
2. Which brand you go with?
3. Would you prefer CNG or petrol car?
4. Which color you want to support?
5. The price which would be suitable for you?
Please describe your Background (Personal, Educational, Professional) - 50 - 100 words  I stay at gautam vihar in delhi. I have done my schooling from CBSE board. My highest qualification is graduation in B.com from delhi university.  I am carrying an experiance of 2 years and 10 months. I was at Aegis working with Banggood online shopping app, where i have worked 1 years and 7 months as a customer executive and i was into chat process. I started my carrier from SMC where i have worked 1 years and 3 months. So far my family background is concerned , my family consists three members. I am only one of my parents, my father is private employee and mother is house wife.
What according to you is the difference between good and great customer service?        Good customer service is listen, understand the concern then deliver the resolution.

Great customer service is when you treat every person as if they are the most important customer in the world, listen and put yourself in his or shoes and deliver the resolution. It makes a difference.
In 5 sentences please explain what makes you the right candidate for customer service job.      I possess all the skills and experiance that is require for customer service job. I am a quick learner and adapt into a new situation. I have ability to handle any sort of customer without loosing any. Therefore it makes me the right candidate for customer service job.
In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers E-commerce has changed the point of views of customers for shopping. Consumer shopping habits have changed over the last few years. Online shopping is quickly becoming preferred way to shop for consumers around the globe. Consumer no longer to have to go out to go shopping. E-commerce brought the online shopping experiance . Consumer can shop via computer and mobile devices and it's completely changes the way consumer shop . It's increasing day by day and becoming the easiest way to shop. Customer would rather shop online than go out most of the times. customer's can consume their time a lot as customer need to see and order the products solely as they want to buy. Besides they are getting services both after and before buy the products goods or services. Therefore, if they face any problem related the products they get services from the retailer and the products they get at the doorstep.

Via e-commerce many transactions are happening over the internet, when we buy or sale any products, goods or services. It has completely changed the expectations of a consumer for service from retailers and is changing further too.