Subject: FW: Language Test - Bharat Pardal
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 5 Nov 2020 12:17:27 +0000

For Audi

From: Bharat Pardal <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 4 November 2020 at 8:48 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Language Test - Bharat Pardal

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Bharat Pardal    /  (91) 9716207620    / [email-masked]<mailto:[email-masked]>
Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?
1. Hi, I am Bharat Pardal. What is your name? ( in a personalied way )

2. Are there any specific makes or models you are interested in?

3. What features does your current vehicle have that you would still like to have in your new one?

4. What do you dislike about your current vehicle?

5. What are the top 3 things you’d love to see in your new vehicle?
Please describe your Background (Personal, Educational, Professional) - 50 - 100 words  Hello my name is Bharat Pardal. I reside at Inderpuri. I did my Graduation from SOL Du, Bcom Pass. I did schooling from St Michaels senior secondary school. In my family there are 4 members, Mother Father elder sibling and myself.
My hobby is to play Cricket and read Entrepreneurship books.
What according to you is the difference between good and great customer service?        Major difference between good and great customer service is keeping them satisfied and loyal. As every customer needs trust and loyalty. Every company needs to provide great customer service and timely take follow up from their customers demand , needs and build mutual relationship with them as relationship lasts long than one time customer satisfaction.
When the customer is happy because of you, they are more likely to stay happy with you.
In 5 sentences please explain what makes you the right candidate for customer service job.      I believe in raise myself to help mankind.
For me learning is the basic as I learning leads to earning and personal growth.
For me teamwork is the basis because as it gives more potential to learn and get to know people mindset. I am a fast learner and have a track record of carrying out these different tasks efficiently and successfully.
In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers 21st Century is the basis of E- commerce and Internet. E- commerce has played an vital role in changing world's economy. Consumer shopping habits have changed drastically over the last few years thanks to the explosion of E- commerce.
E- commerce has thrown out the traditional way fo shopping. E- commerce has brought the shopping experience to their fingertips via computers and mobile devices, completely changing the way consumers shop.The biggest impact E- commerce has had on consumer shopping habits is that consumers can shop from anywhere, anytime. They no longer have to wait until store hours to make a purchase. While the ability to research and shop online has been around for a while, mobile has taken E-commerce to the next level because shoppers can use the device at any point during the sales cycle. Customer satisfaction and loyalty has been increased in online.they have given consumers the choice of where, when and how to shop. A shopper can purchase a product online at midnight, receive it the next day and then return it to a physical store if unhappy with the product.All customers have similar basic expectations when they shop. They want the products they want when they want them, and they don’t want to pay too much for them. This is why E- commerce has grown to be the preferred shopping method for consumers.E- commerce gives consumers access to information, the ability to shop on different devices and the option to share their experiences with others, which has completely altered their expectations and the way they shop.Customer shopping habits will continue to evolve with technology, and companies will have to continue to adapt to maintain relevance.

Hence E- commerce is nothing but One Stop  Online Store