Subject: FW: Language Test - Satish Kumar Tiwari
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 5 Nov 2020 12:03:38 +0000

For landmark

From: Satish Kumar Tiwari <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 5 November 2020 at 12:03 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Language Test - Satish Kumar Tiwari

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Satish Kumar Tiwari    /  (0) 8700441474    / [email-masked]<mailto:[email-masked]>
Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?  1)First of all Good morning Sir and welcome to our showroom. How may I assist you?
2) Sir this car is specifically designed for personality like you, in which colour you wants this car?
3)Sir may I know your estimated budget? So that I can show you best car for you.
4) May I show you the comparison report of some cars and models?
5) Sir we have exclusive offer for our customers i.e. Exchange offer on old car and special festival discount, so would you like to exchange your old car?
Please describe your Background (Personal, Educational, Professional) - 50 - 100 words  I am a commerce graduate from Delhi university and I did my Schooling from Gurgaon.
Right now I am working with hartron communication Pvt ltd and It's pleasure to work this organisation. I am handling outbound calls, escalation calls, Making sales report.
I have knowledge of Ms Excel, word, PowerPoint.
What according to you is the difference between good and great customer service?        Good customer service is a only satisfactory level to a customer.
Great customer service means customer is fully satisfied and when he comes to office or call for anything, he evertime told your name.
In 5 sentences please explain what makes you the right candidate for customer service job.      First of all thank you for shortlisting my resume, I am having 4 Years of work experience and it will definitely help me to work in your organization.
According to job profile I have all the capabilities, which is mentioned in job description.
I am a hardworking candidate and will never disappoint our organisation.
I want to work for any organisation for long time, as you may see I have worked in previous organization for 4 Years and earned growth also.
I am punctual of timing and honest to my work.
In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers Now a days online shopping is quickly becoming preferred way of shopping by customer, rather than purchasing through retailer. Costumer no longer have to go out for purchase and customer has the option of choose different and attractive products. Everything is becoming digital when consumer is ordering something then it comes in stipulated time and days. Payment part is very easy like cash on delivery or online transfer through wallet.