Subject: Re: Language Test - Vijay Pratap Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 5 Nov 2020 04:01:03 -0700 (MST)

Have to serve 1 month notice 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 5 Nov, 2020, at 13:58, Deeksha Dadu <[email-masked]> wrote: 

Hire for Audi 

From: Vijay Pratap Singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 5 November 2020 at 1:46 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Language Test - Vijay Pratap Singh 

	
	
			Foreign Language Screening Test 
		
	Name 	Vijay Pratap Singh / (91) 9560052363 / [ mailto:[email-masked] | [email-masked] ] 
	Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer? 	Firstly I will greet with " Good Morning, Sir/Mam I am Vijay Pratap Singh and what's your name? May I ask you, why are you thinking about buying a new car? Are there any specific models you are interested in? Currently, do you have car, if yes then what are most dislike about your current vehicle that you don't want in new one?What are top 3 features that you need in new car? 
	Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Vijay Pratap Singh. I ma a commerce graduate and also completed MBA from SMU distance education. I have total 5.5 years of work experience in BPO. I have started my career with Capgemini in 2015 for backend banking operations.After two years I left Capgemini and joined EXL as Reporting analyst for US insurance process. Currently I am working in EXL as Quality Analyst and doing audits of processed transactions and giving feedback to agents on daily basis, maintaining multiple reports including production and quality matrixes. 
	What according to you is the difference between good and great customer service? 	If we are only satisfying customer needs then it's good customer service but we are not only satisfying him and also making him loyal to us by providing first time resolution then it's great customer service 
	In 5 sentences please explain what makes you the right candidate for customer service job. 	I have all required skills that this opening requires. I am a good team player as well as have a leadership qualities. I have good writing skills with above 35 wpm typing speed. I love to deliver service to customers and satisfying their needs.I have good interpersonal skills and love to talk to new person 
	In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers 	In last few years, e-commerce is emerging as a very fast business growth platform. Nowadays, everyome prefers to do shopping by e-commerce websites as compared to retail shops. Now, customers do not need to wait for working hours of shops as they can purchase anything from anywhere with the help of mobile. There are lot of e-commerce applications, like Flipkart, Amazon, Myntra etc. Everything customer needs , it is all available at their fingertips with the help of mobile. There is no need to get into the rush which basically happened in retail shops. This generally changed the expectations of consumer from service of retailers. E-commerce provides better service, better price , even if customer need to refund or return any goods that they purchased online they can even use refund policy they don't need to go anywhere.