Subject: FW: Arabic Language Test - HESHAM SAEED
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 5 Nov 2020 10:29:27 +0000

Hire for landmark

From: HESHAM SAEED <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 4 November 2020 at 10:58 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Arabic Language Test - HESHAM SAEED

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    HESHAM SAEED    /  (8904994008) 7975331530    / [email-masked]<mailto:[email-masked]>
Whats your first language       Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  From Babyshop Team
To our sincere customer
Dear Sir/Madam

SUB:  Order with ID: 9643039489

We have received your E-mail on 14/11/2020, At  09:30 PM, regarding the non-arrival of your order, and the delivery agent misconduct, we understand how frustrating this must have been for you, and us as well.
We are prioritizing the issue you're facing with our software, and our team is already working actively to resolve the issue in both the delivery worker and Late order as well. We will notify you soon when it's fixed.
we appreciate you making us aware of your negative experience. We strive to provide excellent customer service on time, and we apologize for the inconvenience this has caused. Please let us know if you have any additional questions, concerns, or comments.

Thank you.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   From: Babyshop Team
To our sincere customer

Dear Sir/Madam

SUB:  Order with ID: 9643039489
We're so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority and we're truly sorry that wasn't demonstrated to you.

Regarding the exchange of the item please go through our site and follow return instructions to get a refund after a few hours, then submit a new order with e the right colour to get it on time.
you can easily track your order via the application.
We apologize for the miscalculation of some of our employees if this happens, and we promise not to repeat it in the future. Thank you for your support.

Thank you