Subject: FW: Language Test - NASEER HURRAH
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 5 Nov 2020 10:03:52 +0000

For landmark

From: NASEER HURRAH <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 5 November 2020 at 1:37 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Language Test - NASEER HURRAH

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    NASEER HURRAH    /  (91) 9796975654    / [email-masked]<mailto:[email-masked]>
Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?  After introduction.
Q1. Sir/Madam, Which Car/model you want to purchase?
Q2.May I know your choice of color?
Q3. Do you want to purchase it for yourself?
Q4. Do you want your selected Car to get financed?
Q5. Are you satisfy for the services from us?
Please describe your Background (Personal, Educational, Professional) - 50 - 100 words  My name is Naseer Ahmad Hurrah. I am from J&K. I am currently staying in Noida.
I m pursuing my graduation from Ignou. I have 5 years of working experience in customer service. My last job was senior customer care representative in Concentrix Daksh Ltd.
What according to you is the difference between good and great customer service?        Good customer can simply defined as just to resolve the queries, questions or complaints.
But when we talk about great customer service, it means that you need share the apathy or sympathy with customer and assure him/her that the service has been restore or would make the product better.
In 5 sentences please explain what makes you the right candidate for customer service job.      I have 5 years of working experience in this field. I have handled irritated customer very well through out the span of my career. I have worked for the blended process as well. I have a good command on MS office applications.
In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers E-commerce is booming and developing in the world. India has gone through a drastic change from shopping from retailers to online. Shopping online provide you many increments like lot of time can be saved , money , petrol and no matter where are you can purchase your product. Online shopping have changed the idea shopping. Internet have reached to far flung areas and thus makes it more easier for a consumer to purchase a product , which is not available in retail stores. In India the last decade , we can call it the e- commerce revolution because a lot of E-commerce companies have been born like Snapdeal, Flipkart, Paytm   etc.
Being a consumer , I would go for the online shopping rather than visiting the retail outlet.

Thus, we can say that the e-commerce have changed the expectations of consumers.