Subject: FW: Language Test - Ashish Verma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 5 Nov 2020 09:56:25 +0000

Hire for landmark

From: Ashish Verma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 5 November 2020 at 4:48 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Language Test - Ashish Verma

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Ashish Verma    /  (0522) 8182811168    / [email-masked]<mailto:[email-masked]>
Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?  As per my knowledge initially I will introduce myself and then I will ask few questions like:

May I ask why you are thinking about buying a new car?
Are there any specific makes or models you are interested in?
What features does your current vehicle have that you would still like to have in your new one?
What do you dislike about your current vehicle?
What are the top 3 things you’d love to see in your new vehicle?
What is your timeline? (Means how soon he/she will purchase)
Are you planning to pay cash or finance the vehicle?
Did you finance your last vehicle? What was your monthly payment?
Please describe your Background (Personal, Educational, Professional) - 50 - 100 words  Myself Ashish Verma born and brought up in Lucknow. I have completed my schooling from Kendriya vidyalaya Lucknow and then I have completed my graduation from SMU University. I do have a total experience of 5.8 years in which 4 years I was in involved into sales sector and rest experience belongs to BPO sector. Currently I am working with HCL Lucknow for international process and looking forward for a great opportunity. That's all from my side.
What according to you is the difference between good and great customer service?        Conceptually, the main difference between providing “good” customer service is that we are probably only barely keeping our customers satisfied; while in great customer service we are the latter, not only keeping them satisfied we are also keeping them loyal
In 5 sentences please explain what makes you the right candidate for customer service job.      What makes me an ideal candidate for a customer service job is my sincerity and commitment to deliver excellent support. This taught me a very crucial realization... that the every service is reflection of a company's vision and mission. My passion is always to deliver an uncompromising service to customer's while sticking to the company's corporate principles. I always make it my goal to personalize my interaction with customers to maintain and create new relationships.
In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers The biggest impact eCommerce has had on consumer shopping habits is that consumers can shop from anywhere, anytime. They no longer have to wait until store hours to make a purchase. While the ability to research and shop online has been around for a while, mobile has taken eCommerce to the next level because shoppers can use the device at any point during the sales cycle.