Subject: FW: Language Test - Ankush Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 5 Nov 2020 09:46:41 +0000

For landmark

From: Ankush Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 5 November 2020 at 9:15 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Language Test - Ankush Kumar

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Ankush Kumar    /  (+91) 8006701114    / [email-masked]<mailto:[email-masked]>
Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?  Hi, I’m Ankush Kumar. What’s your name?
What brings you in today?
May I ask why you are thinking about buying a new car?
Are there any specific makes or models you are interested in?
What features does your current vehicle have that you would still like to have in your new one?
What are the top 3 things you’d love to see in your new vehicle?
Please describe your Background (Personal, Educational, Professional) - 50 - 100 words  Hi, I did b.tech in computer science from uptu. I have 1.5 year experience in email and online data entry of healthcare. I live in sector 11 noida. i have good typing speed(35+WPM). I am well know some excel functions like vlookup and hlookup etc. I always like to finish my work at time.
What according to you is the difference between good and great customer service?        According to me the difference between good and great customer service is, the good service is good communication and soft to customer while resolving quiries. And the great service is Something Going Beyond Customers Imaginations. Going An Extra Mile And Getting That “ Wow “ Factor Inside The Customer. It's An Act which Makes An customer Amaze.
In 5 sentences please explain what makes you the right candidate for customer service job.      1.I can work under pressure .
2.I have communications skills.
3.Smart problem solving of customer.
4.analytical skills and fast response..
5.I am flexible, time management & stress management.
In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers The biggest impact eCommerce has had on consumer shopping habits is that consumers can shop from anywhere, anytime. They no longer have to wait until store hours to make a purchase. While the ability to research and shop online has been around for a while, mobile has taken eCommerce to the next level because shoppers can use the device at any point during the sales cycle.

The rise of mobile shopping has blurred the line between the physical store and the online experience. Rather than having two distinct channels, both channels can be used in conjunction to optimize the shopping experience. Though some of the legacy brick-and-mortar brands have had trouble keeping up with the growth of eCommerce, it isn’t the kiss of death to physical stores. In fact, big companies like Amazon and Alibaba have opened up brick-and-mortar locations.

By doing this, they have given consumers the choice of where, when and how to shop. A shopper can purchase a product online at midnight, receive it the next day and then return it to a physical store if unhappy with the product.

That’s the power of mobile eCommerce — the ability to create a more seamless shopping experience. It’s an experience that customers have come to expect.

The progression of eCommerce has advanced the customer expectations of the companies they buy from.

So, what do customers expect? They expect a seamless shopping experience that is personalized to them — one that is consistent no matter what device they are using for their shopping or what stage of the buying process they are in.