Subject: Language Test - Md Alamgir
From: Md Alamgir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 04:25:47 -0500

| | Foreign Language Screening Test

Name | Md Alamgir    /  (+91) 8447633127    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

Firstly I will greet my customer in a well mannered way. Then I will ask :-
1)May I ask why you are thinking about buying a new car?
2)Are there any specific makes or models you are interested in?
3)What features does your current vehicle have that you would still like to have in your new one?
4)What do you dislike about your current vehicle?
5)What are the top 3 things you’d love to see in your new vehicle?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Md Alamgir. Basically I am from Bihar but currently I am living in Gurugram for last 4 years. My father is a businessman and my mother is a housewife. I have 5 sibling among them I am the youngest one. Coming to my education background I have completed Higher Secondary Education from Arya Vidyapeeth College, Assam and now I am pursuing BCA from IGNOU, New Delhi.Lastly I like to mention about my work experience, currently I am working in a company name "Mattsenkumar Services Pvt Ltd" from last 1 year as a Catalogue Specialist in a Flipkart Process.
What according to you is the difference between good and great customer service? | Good service is something Which displays An Normal Act Of Work.Customer Gets His/Her Kind Of Service Which Is Expected From An Organisation.In other words we can say a Good Customer Service Is Something Not Beyond Customers Imaginations.On the other hand A great customer service experience is when you provide the “extra mile” for the customer. Providing what the customer needs but also going out of your way to do it. It also to make the customer very happy that you took the call and resolved their issue and make a very good impression not only for you but for the company that you represent.
In 5 sentences please explain what makes you the right candidate for customer service job. | I like to explain this by giving my current office work scenario. In current work my work is to analyse the intend of the customer, like if a customer is  searching for a product, but He/She typed incorrect spell or try to search that product by another word and so system cant able to understand customer's intend and display irrelevant products, by this customer faces bad experience. Here my work is to analyse that customer's query and make a final query for system so that next time system will understand that customer's query and display relevant results for customer.
In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | The biggest impact e-Commerce has had on consumer shopping habits is that consumers can shop from anywhere, anytime. They no longer have to wait until store hours to make a purchase.The rise of e-commerce impacts retailers on a range of issues, from investments to organization and store planning. Retailers need to be prepared for how quickly that channel will become a significant part of their sales. At the same time, retailers need to understand how digital commerce will evolve by country and type of category. Western Europe is a great example of how countries and categories are moving online at different speeds.It is expected that e-commerce will become the largest retail channel in the world by 2021, beating sales of supermarkets, grocery stores, clothing stores and footwear. Experts believe that e-Commerce will respond alone to 14% of the world’s retail. Among the poles, the Asia-Pacific region leads online sales that already represent 17%. China and South Korea are the main drivers of this movement there. The United States and Canada together, already reached something around 15%. In Western Europe, consumer behavior varies widely, so e-Commerce is not yet the flagship of retail sales. The UK has been a major player in online consumption, followed by Denmark and Finland. Therefore, international strategies should be designed by region, country and category. If you are thinking to export, check it out the 6 (six) major trends in e-commerce worldwide.Consumer awareness of the environmental and ethical footprint of their purchases is on the rise, including digital purchases and the “real or hidden” impacts and cost of e-Commerce – and consumerism in general. From sustainability to excessive packaging, consumers are rewarding merchants who resonate with their value system. Brands and merchants, big and small are using digital to appeal to consumers’ values – and consumers are increasingly guided by their values and ethics when making purchasing decisions. Societal and environmental impact is exerting an increasing influence on consumer choice, and digitally-savvy brands are leveraging e-Commerce to create the visibility and the transparency customers are seeking.

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