Subject: FW: Language Test - Arvinder Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 5 Nov 2020 08:29:21 +0000

All copied, offer max 18/20 for landmark

From: Arvinder Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 5 November 2020 at 1:31 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Language Test - Arvinder Singh

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Arvinder Singh    /  (011) 7982564125    / [email-masked]<mailto:[email-masked]>
Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?  Q What is the one thing that we can do better that would help us to better serve you?
Q What is the one thing we could add to the product service will help improve your efficiency?
Q What are your main points with us and how do you think we could fix them?
Q How can I help provide more value to your organization?
Q How can I help?
Please describe your Background (Personal, Educational, Professional) - 50 - 100 words  I Arvinder Singh from Delhi, Did my Graduation from Delhi University through Correspondence.
Have Experience for 6.5 in BPO Company as for Process Associate. Have Worked in media channel as a team member. Now looking for suitable role to grow my career to better and learning new Skill.
What according to you is the difference between good and great customer service?        Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied.
In 5 sentences please explain what makes you the right candidate for customer service job.      The ideal candidate usually embraces the opportunity to try new ways of doing things. Resolve. Willingness to work for the intrinsic benefit of work and its ability to enhance character.The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it.
In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers Consumer shopping habits have changed drastically over the last few years thanks to the explosion of eCommerce.Where shopping in a store was once the predominant way to shop, online shopping is quickly becoming a preferred way to shop for consumers around the globe.
The biggest impact eCommerce has had on consumer shopping habits is that consumers can shop from anywhere, anytime. They no longer have to wait until store hours to make a purchase. While the ability to research and shop online has been around for a while, mobile has taken eCommerce to the next level because shoppers can use the device at any point during the sales cycle.