Subject: Language Test - vishal rawat
From: vishal rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 01:31:19 -0500

| | Foreign Language Screening Test

Name | vishal rawat    /  (24415) 7983622025    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

how many miles are on the car?
which brand and variant you looking for?
how many seater?
what are the requirements for good specification?
what is the  budget amount for purchasing car?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My self vishal rawat from ramnagar nainital. I have completed my graduation BBA from ICM dehradun and MBA from madurai university.
My work experience i was working in policybazaar.com as a associate sales consultant from January 2018 to June 2020.

What according to you is the difference between good and great customer service? | Good customer service where we satisfy the customers need and requirements and the great customer service where we get good feedback from the customer side by understanding and solving their problems.

In 5 sentences please explain what makes you the right candidate for customer service job.

leadership
maturity and professional attitude
teamwork
initiative and motivation
analytical skills

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers

e-commerce changed the expectations of a consumer for service from retailers these are the point given below
To discover new products
To locate products and compare prices
To create and manage shopping lists
To make purchases
To review purchases
Getting more discounts and offers
Customer can also refund there amount or exchange the product if they don't like
Easy to compare the amount from the retailers.
great idea to save money.
Safeness for social distance at this covid situation stage

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